MEG Virtual Front Desk

MEG has combined technology with years of expertise in private practice operations to produce a new solution for improving the patient experience. We have created a system that allows the private practice owner to completely outsource Front Desk Services to the experts. We provide a highly trained, reliable team that remotely manages the front desk operations to improve the quality of your patient experience and optimize your clinic’s performance.

Technology, technology, technology! 

We’ve taken everything digital from new patient paperwork and outcome measures to credit card processing and scanning of patient documents. Our software partner has created a system that live streams your clinic reception areas so our team can greet and assist all patients remotely.

There isn’t much your Virtual Front Desk team can’t do that your in-person team can.  Depending on the scope of work you need, services available include:

• Patient check ins/outs
• Collection of over the counter monies
• Ownership of new patient workflow from first call to scheduling out the full plan of care after IE including: case creation in EMR, verification of benefits, intake forms and outcome measures.
• Schedule management: new patients, re-visits, cancellations, reschedules, confirmation calls, dropped patients & waitlist maintenance. 
• Handle all incoming and outgoing communication not limited to triaging phone calls, returning voicemails, monitoring website submissions
• Chart maintenance (current items)
• Reports and stat grids
• POCs and Referrals
• Insurance verification

We handle the training! All of MEG VFDCs complete the Front Desk Certification training on MEG’s Learning Management System (LMS). They also receive 1:1 professional development coaching from the management team and team leads. 

You will only need two to three 30 min meetings to provide guidance on EMR specifics

No! We do that too. You will of course be involved and communicate regularly with your VFD team and Board of DIrectors.  But we manage and oversee the staff including monitoring quality and accuracy of work, measuring front desk statistics and setting targets for improved performance, providing ongoing training and professional enhancement. 

Almost as important – we manage all the personnel related items too.  PTO, staff coverage, schedules, hiring and performance improvement plans are no longer yours to worry about.

Yes!  Our Insurance Verification Officers (IVO) work closely with your front desk and billing teams to ensure a seamless patient experience.  Your IVO will be responsible for verifying insurance coverage and benefits for all new and active patients. They will also complete necessary prior authorizations and re-authorization. 

We will guide you through roll out and implementation. Prior to launching, we will lead a meeting with your staff to introduce your new VFD team, cover the expected changes and answer any questions. The goal is one cohesive team, just as if everyone was in the clinic. 

Patients catch on quickly. People are becoming more familiar with having technology as part of their day-to-day lives and encounter virtual check ins at doctors offices, grocery stores and airports. 

We will provide you with a list of specific hardware necessary for optimal performance.

Great question! This is based on several factors including patient volume, services needed, hours of operation, etc. We will be able to provide the FTE requirement for your practice once the discovery call is completed.

Yes! Prior to launching your virtual front desk services, we take several steps to ensure we are aligned with your practice’s operations. Your team is trained to execute according to your practice specifications and state practice act.