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One of the key stats on the front desk is collecting over the counter - a challenge that many private practice owners talk to us about. We tie it back to patient advocacy. If your front desk has the attitude of "this is expensive" it's going to hurt your practice AND your patient in terms of them feeling better and their overall healthcare.
Watch our short video to get the two main strategies to improve your over the counter collections at the front desk.
Everything at the front desk should be done in the name of patient advocacy, any challenges that your front desk is having come down to a change in attitude.
Download our free tip sheet for more ways to overcome common challenges at the front desk.
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Brian Gallagher, PT is the founder and CEO of MEG Business Management, LLC. He has more than 27 years of experience in the field of rehabilitation and 19 years in business and specializes in Physical Therapy practice management and executive coaching nationwide. As a licensed business management consultant, Brian has helped hundreds of business owners nationwide improve their business operations through proper restructuring to achieve improved systems of efficiency and productivity as well as marketing and sales with effective public relations which have proven results for double-digit growth year-over-year with businesses around the country.
